Posted: June 13, 2011

Job Description

The Helpdesk Technician will provide support to end-users in our New Orleans and Houston offices, as well as offshore locations, by analyzing, troubleshooting, and resolving issues with computer hardware and software. Technician will be responsible for covering company help desk and providing telephone support and troubleshooting via remote access software, as well as managing the company help desk ticketing system and monitoring/assigning tickets as needed. Further, the position includes documenting work/install procedures along with maintaining inventory of assets and software library. The ideal candidate is a self-starter who can work with little supervision in a fast paced environment. Position may also include assisting other IT staff with various tasks and assignments.

Qualifications:

•Bachelor’s degree in Computer Science or related field preferred
•1 to 2 years’ experience working in a helpdesk related environment
•Excellent verbal and written communication skills, including strong customer support skills
•Must be well organized, detail oriented and multi-task oriented
•Ability to work nights/weekends on occasion

Technical Requirements:

•Knowledge in the installation, configuration, and troubleshooting of the following applications: MS Windows XP/Vista/7; MS Office Suite 2003/2007/2010
•General understanding of basic networking terminology/topologies/protocols: TCP/IP, DNS, WINS, etc.
•Ability to analyze, troubleshoot, and resolve hardware and software related issues including PCs, printers, scanners, mobile devices, etc.
•Ability to learn new software quickly
•Familiarity with the following a plus: Microsoft Active Directory(creating/removing/unlocking user accounts), Helpdesk Ticketing Systems, Kaspersky Anti-virus software, Network Cabling, VOIP phones, GFI LANguard Patching Software

Please send resumes to cjanusa@eplweb.com with Help Desk Technician in the subject line.