Posted: June 15, 2011

The incumbent is responsible for serving as “Seller” of the Simon Property Group giftcard,Simon Kidgits Club programs, events and also for serving guests and tenants. We require that all guests be treated with an exceptionally friendly attitude under all circumstances. Guests expect representatives to be alert and interested in helping them by providing information about the shopping center and services available to them. We expect the same high-level service. The performance of the associate will be evaluated in direct relationship to the achievement of sales goals, as established by the Guest Services Manager. Incumbent will spend 100% of his/her time on their feet when providing services to all internal and external customers. He/She must be able to effectively perform multiple tasks for up to 6 hours at a time. The incumbent must present a professional, pleasant and courteous appearance at all times, as he/she is the first point of contact representing the shopping center and Simon Property Group to the shopping public. The incumbent must remain calm and pleasant in stressful situations while maintaining a willingness to be helpful in fulfilling the Guests’ needs.

This is PART-TIME position 15-20 hours a week

QUALIFICATIONS:

-Performance of the duties of Guest Services Representative requires a strong selling background, general mathematical aptitude, computer literacy in applicable software, strong communication skills and must be multi-task oriented. These skills can be obtained through a high school diploma and 1-2 years of customer service/sales background.

-Incumbent must have strong selling skills and product knowledge to respond to all Guests’ questions pertaining to promotions and amenities available at Simon Guest Services.

-The Incumbent will be required to be available to work a flexible schedule including weekdays, weeknights, weekends, and holidays.

- Experience with Blogging, Word, Excel, Publisher and Cash Handling Experience Preferred but not required.

TO APPLY: Email RESUME AND COVER LETTER to lvonhoven@simon.com.