Posted: October 19, 2011

Job Description
F1 Technology Solutions is a full-featured technical solutions provider based in New Orleans, which services numerous clients throughout Southeast Louisiana and the Gulf Coast region. Since 2001, we have provided our clients with quality technical solutions. We pride ourselves with providing the highest levels of customer satisfaction and support. We have been successful because of our reputation of accountability and availability, but most importantly because of our ability to provide quality service.

We are looking for Help Desk Technicians that have a strong desire to learn and those who possess outstanding customer service skills. This position requires excellent oral and written communication skills as well as the ability to multi-task in a fast-paced, dynamic environment.

Responsibilities
• Troubleshoot computer hardware, software or network
• Prepares and configures computer equipment, including installation of appropriate software
• Install new software on users’ computers
• Clean, modify and repair computer hardware including monitors, keyboard and printers
• Manage and lead projects
• Work as a team member on large projects
• Learn and support proprietary software and hardware
• Provide onsite and remote support for Computer and other network equipment
• Updates his/her assigned service requests in the Help Desk Ticketing System
• Performs other related duties, as assigned

Requirements
• Experience with Microsoft server and desktop operating systems
• Experience with Microsoft Office applications
• Experience with Networking and Hardware
• Experience with wireless networking
• Ability to effectively manage multiple priorities and meet deadlines
• Flexibility and ability to problem-solve
• Industry Certifications are a plus
• Lift 50 pounds

Work Environment
• This is a full-time, weekday position.
• Performing duties and attending events during the evening and on the weekend occurs occasionally
and may be required.
• Traveling on-site to client facilities may be required.

How to Apply
Interested applicants are encouraged to apply to our company by submitting their Cover Letter and Resume by fax on 866-316-3593.