Posted: February 06, 2012

Position Overview: Receive and forward all incoming calls to the hotel. Address and resolve all customer problems in an efficient and effective manner. Take messages and track special requests. Notify guests of messages, mail and facsimiles. Process facsimile requests. Make necessary wake-up calls. Operate paging system. Maintain guest listings. Report any problems or the need for repairs immediately.
Position Requirements: Minimum of 1 year of experience in a hotel setting. Ability to work a flexible schedule. Excellent customer service, written and verbal communication skills. Strong organizational skills. Must be computer literate. Proficiency with Property Management System applications, such as Epitome, and Phone Management software, such as Mitel Console, is preferred.